Directory and support available locally
Moments cafe
Moments Café is a Social Enterprise based in the heart of Plymouth City Centre. We offer a safe environment for people to meet, eat and socialise and all of our profits go towards Memory Matters.
We pride ourselves on good food, homemade on the premises. We like to make dishes that are familiar, hearty and delicious!
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The Café is wheelchair and pushchair friendly and we also have highchairs which are available to use. Customers are able to connect to our free Wi-Fi whilst they’re in the Café.
We are located at 69a New George Street, Plymouth, PL1 1RJ (next door to the Plymouth City Council office).
If you have any questions or comments, please get in touch as we value customer feedback. We try to answer all enquiries within 24 hours.
Telephone: 01752 219810
Email: moments@memorymatters.org.uk
Marjons memory cafe
Marjon’s Memory Café provides an active and supportive environment for individuals with memory difficulties and their carers. It is managed by the psychology team, with activities being led by students from across the University. It blends education, emotional support, therapeutic activities and practical assistance. The sessions offer a series of activities, selected by the leading student who is steered by the preferences of the attendees. Our ethos is to provide social companionship, support and stimulating activities for people with dementia or memory loss, and their carers.
When:
Wednesdays at 14:00-15:30
25th October, 29th November, 13th December, 31st January
Where: Plymouth Marjon University
Adult social care
Phone our Contact Centre on 01752 668000
- Monday: 9am to 5pm
- Tuesday: 9am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 9am to 5pm
- Friday: 9am to 5pm
- Saturday, Sunday and bank holidays: closed
Council Tax is open from 9am to 4.30pm.
Housing Benefit is open from 10am to 4pm.
Call us using Relay
Relay UK is a free phone service for anyone who has difficulty hearing or speaking.
Dial 18001 followed by the telephone number.
Professional Services
Age UK day centres provide older people with both practical assistance and a chance to socialise, with support from trained staff and volunteers. Our clients enjoy a wide variety of activities which include:
- Singing and music
- Quizzes
- Gentle exercise
- Arts and crafts
- Day trips
Clients will also be served a hot lunch and refreshments throughout the day. Some of our day centres offer other services, such as mobile supermarkets, assisted bathing, hairdressing and foot care.
Age UK Plymouth
01752 256 020
Care for carers
At Caring for Carers we understand how difficult looking after someone can be and we’re here to help. If you’re over 18 and look after a partner, family member, or friend with an illness or disability, you can ask for a carer’s assessment to look at how caring affects you and the sort of help you need.
We support carers through the provision of:
• Information and Advice
• Drop-in/Support Groups
• Leisure and Social Activities
• Workshops/Training
• Carers Card Discounts
• Regular Newsletters
We have two sites as well as working within the community. Depending on the reason for your contact there are a variety of contact options for you to choose from.
01752 201766
Access plymouth
We are a charity based in Plymouth, UK. We provide mobility solutions for older and disabled people to help them get out and about.
Please take a look at our website and call or email the team who will be happy to help with any enquires. Office open from 9.15am to 5pm, Monday to Friday.
We believe the Future is Accessible.
01752 600633
Samaritans
A volunteer will answer
If you phone us, we will answer with something like "Samaritans, can I help you?"
You talk, we listen
We listen to you and help you talk through your concerns, worries and troubles.
We give you space to be yourself
We'll focus on your thoughts and feelings, and may ask questions to help you explore how you feel.
We won't tell you what you should do
We won't make decisions for you, our advice or opinions are not important for the call.
Telephone 116 123.
Derriford hospital
Our address is: Plymouth Hospitals NHS Trust,
Derriford Road,
Crownhill,
Plymouth,
Devon,
PL6 8DH
Telephone: 01752 202082
First Response 24/7 Helpline
Livewell Southwest’s First Response Service is a 24/7 crisis line providing advice, support and signposting for people experiencing mental health difficulties.
If you feel worried about your mental health or that of a loved one or a friend, you can call the crisis line on NHS 111 (select the mental health option).
First Response is available to anyone in Plymouth at the time of experiencing a mental health crisis.
You do not need to be an existing service user of Livewell.
Just call us on NHS 111 (select the mental health option) if you need help 24/7.
Other health and care professionals can contact First Response on 01752 434135 if they need advice when working with an individual experiencing mental health difficulties or would like to refer someone.
Plymouth safeguarding partnership
Everyone has the right to live their life free from violence, fear and abuse.
All adults have the right to be protected from harm and exploitation.
Not everyone can protect themselves.
All adults have the right to independence, which may involve risk.
Which adults are at risk?
People aged 18 or over who:
- May rely on other people or services for care and support with day to day tasks because of their age, physical or learning disability, mental health or need involvement in substance misuse
- May lack mental capacity
- May not be able to speak up for themselves
- May neglect themselves and/or their home
Abuse:
- Don't tolerate it...
- Don't ignore it...
- Report it on 01752 668000
Ask jan for carers
We understand the importance of having a lifelong support network. Our aim is to help care experienced people thrive.
We offer help and advice to care experienced individuals about any concern and are always here to listen. We run a number of projects that hopefully can make a real difference to care experienced people of any age and want to celebrate any and all personal and professional achievements of those who have experienced being in care no matter how big or small.
Telephone 0330 094 5645 Email contactus@reesfoundation.org
office of public guardian
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Office of the Public Guardian (OPG) helps people in England and Wales to stay in control of decisions about their health and finance and make important decisions for others who cannot decide for themselves.
customerservices@publicguardian.gov.uk
Telephone
0300 456 0300
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 10am to 5pm
Textphone
0115 934 2778
Fax
0870 739 578
Office address
PO Box 16185
Birmingham
B2 2WH
United Kingdom
dementia advisor service
Providing advice and information to those with a diagnosis of dementia, mild cognitive impairment and individuals concerned about their memory.
The Dementia Advisor Service is here to provide support, information and guidance to people with dementia or cognitive impairment, and their carers/supporters. Our service helps people to maintain their independence, improve their sense of wellbeing and provide ongoing support following a diagnosis.
Following diagnosis, support and education programmes will be available for those with a diagnosis and their carers/supporters. Dementia Advisors will provide ongoing information regarding services and available support. The service will be inclusive to all people worried about their memory or with a dementia diagnosis.
01752 435502
For general enquiries, or to be directed to a specific service or individual, please contact our switchboard on 01752 435502. If ringing from inside the organisation, please press 0 on your phone.
Plymouth highbury trust
There are two sorts of referral. Those that must referred to the IMCA service (mandatory) and those that may be referred (discretionary).
Mandatory referrals to the IMCA service are those where a person
a) lacks capacity to make a specific decision about serious medical treatment or a long-term accommodation move (of more than 28 days in a hospital or 8 weeks in a care home) and
b) does not have appropriate family or friends to be consulted.
There are two types of discretionary referrals:
a) Care reviews where accommodation has been arranged for a person by statutory services, and they have no family or friends who are appropriate to consult.
b) Safeguarding adults’ cases where a protective measure is proposed, whether or not there are family or friends who are appropriate to consult.
Further information
The Office of the Public Guardian has more information about the Mental Capacity Act, including easy to read guides for the public.
Email: info@theadvocacypeople.org.uk
Tel: 0300 343 5719
Citizens advice
Citizens advice
The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.
In the last year alone, the Citizens Advice service helped 2.1 million people with 6.6 million problems. But we’re not just here in times of crisis – we also use clients stories anonymously to campaign for policy changes that benefit the population as a whole.
We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Freephone AdviceLine
0808 278 7910
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